Question 1

What is the turnaround time for NGS tests?

Accepted Answer

Depending on the test, between 2 and 4 working weeks.

Question 2

Can I ship samples from other cities?

Accepted Answer

Yes, with prior coordination with support and via a dedicated courier.

Question 3

How are reports delivered?

Accepted Answer

The final report is delivered as a PDF in your secure portal account.

Question 4

Do you offer Sanger variant confirmation?

Accepted Answer

Yes, Sanger sequencing is offered to confirm NGS variants.

Question 5

How long are samples stored?

Accepted Answer

Samples are kept up to 6 months after delivery under standard conditions.

Question 6

Are there preferred rates for partner centers?

Accepted Answer

Yes, preferential pricing is available for partner labs and research centers.

Frequently Asked Questions